Terms of Service

Welcome to Qalam. By accessing or using our website and services (collectively referred to as the “Site”), you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our Site.

1. Acceptance of Terms

By using our website, purchasing products, or accessing our content, you agree to these Terms of Service and any additional terms that may apply to specific services or products offered on the Site. These terms may be updated from time to time, and we encourage you to review them regularly.

2. Use of the Site

You agree to use this Site only for lawful purposes and in a manner that does not violate the rights of others or restrict their use and enjoyment of the Site. You may not engage in activities that could damage, disable, impair, or interfere with the functionality or security of the Site.

3. Account Registration

To access certain features or make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

4. Product Availability and Pricing

We make every effort to ensure that all products listed on our Site are available and accurately described. However, product availability may change without notice, and we reserve the right to limit quantities or discontinue products at any time.

All prices are listed in PKR (Pakistani Rupees) and may be changed without prior notice. In the event of a pricing or listing error, we reserve the right to cancel or revise orders accordingly.

5. Ordering and Payment

By placing an order on our Site, you agree to purchase the selected products subject to these Terms of Service. Orders are subject to acceptance and availability.

We currently accept payment through:

  • Bank Transfer
  • Cash on Delivery (COD)

By submitting payment information, you authorize us to charge the total amount applicable to your order, including shipping charges and applicable taxes.

6. Shipping and Delivery

Shipping charges are calculated during checkout based on your location and selected shipping method. We aim to process and dispatch orders promptly; however, delivery timelines are estimates and may vary due to external factors beyond our control.

Customers are responsible for providing accurate shipping details. Qalam is not liable for delays or delivery issues resulting from incorrect addresses or unavailable recipients.

7. Returns, Refunds, and Exchanges

Please review our Refund Policy for detailed information regarding returns, refunds, and exchanges.

Physical books may be returned within 3 days of delivery if they remain in unused and resellable condition. Digital products, if offered, are non-refundable unless a verified technical issue exists.

8. Intellectual Property

All content available on this Site — including text, graphics, logos, images, videos, and software — is the property of Qalam or its content suppliers and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this Site without prior written permission.

9. Privacy

Your use of this Site is also governed by our Privacy Policy. By using the Site, you consent to the collection and use of information as described in that policy.

10. Limitation of Liability

To the fullest extent permitted by law, Qalam shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or products purchased through it.

We do not guarantee uninterrupted or error-free access to the Site and are not responsible for technical issues beyond our control.