Refund Policy
At Qalam, we strive to provide a seamless and enjoyable shopping experience. If for any reason you are not satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds
We accept returns and offer refunds for books under the following conditions:
- The book must be in new, unused, and resellable condition (no signs of wear, damage, or markings).
- The refund request must be made within 3 days of the delivery date.
2. Return Process
To initiate a return, please follow these steps:
1. Contact Us
Reach out to our customer support team within 3 days of receiving your order. Please include your order number and the reason for the return.
2. Return Instructions
After reviewing your request, we will provide instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
3. Refund Issuance
Once we receive the returned item(s) and confirm they are in acceptable condition, your refund will be processed to your bank account. Please allow up to 7 business days for the refund to be completed.
3. Defective or Damaged Items
If you receive a defective or damaged book, please contact us immediately. We will offer either a replacement or a full refund at no additional cost. You may be asked to provide photos of the damaged item for verification purposes.
4. Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.
5. Changes to This Policy
Qalam reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the updated policy is published.
If you have any questions or require further assistance, please contact our customer support team through our official website.
Thank you for shopping with Qalam. We appreciate your trust and support.
